will ua people lose visibility?

TL;DR: The Hitchhiker's Guide to UA - Episode 4

Amit Carmi and Yoni Blumenfeld discuss the UX challenges of transitioning from traditional dashboards to agentic AI systems, exploring how UA professionals will adapt to becoming strategic decision-makers rather than manual operators.

Key Takeaways:

• The dashboard dependency - UA professionals are conditioned to dashboards where they control everything manually, making both big decisions and handling repetitive, boring tasks

• Resistance to change - When onboarding partners, they immediately ask "Where's my dashboard?" - struggling to understand that tasks will either be done automatically or through conversation with the AI

• The trust equation - Like hiring a new team member, building trust with AI systems takes time, especially since AI judgment isn't fully trusted yet (cue the sci-fi horror stories)

• Adapting UX to preferences - Successful agentic systems must accommodate different user needs: varying levels of visibility, control, and reporting preferences

• The CEO mindset shift - UA professionals will interact with AI like CEOs with direct reports - requesting specific reports, expressing preferences, and expecting the system to learn and adapt

• Visibility is everything - Where money is involved, visibility becomes critical. CMOs demand to know what's happening and why - the stakes are much higher than with creative tools

• Guardrails are essential - Robust safeguards must prevent AI from going rogue (no one wants their agent deleting databases), with clear approval processes for critical decisions

• Internal vs. external intervention - Sometimes human oversight should happen internally at the service provider; other times users need direct control for their agency and responsibility

• Early adopters vs. mainstream - Innovators will embrace focusing on performance and strategy, but expect pushback from those comfortable with traditional workflows

• The world has changed - The SaaS market is fluctuating as people realize the fundamental shift happening - from tools that help humans work to agents that do the work

Watch the full episode to understand how the transition from dashboards to agentic AI isn't just a UI change, but a fundamental shift in how UA professionals will work, requiring new levels of trust, visibility, and strategic thinking.